After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States addresses, estimated carrier transit time is generally: 10–15 business days after dispatch.

The estimated total delivery time from placing an order includes both order processing and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruptions, holidays, remote destinations, or circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on destination and available delivery services.

You will have the opportunity to review applicable shipping costs and the final order total before submitting payment.

Depending on inventory availability, product location, packaging requirements, and delivery destination, orders may be fulfilled from available facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may differ from the registered business address of porvelliss™.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing available tracking details will normally be sent to the email address entered during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, and available shipping service.

Please review your name, delivery address, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact: service@porvelliss.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation has started.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, and carriers available at the time of purchase.

If an address is supported, available shipping options will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, please contact us with your order number. We will review available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost in transit, please contact customer support with your order number.

After available tracking information and shipment circumstances have been reviewed, we will provide an appropriate solution, including replacement, reshipment, refund, or other reasonable resolution where applicable.

If tracking shows “Delivered” but you cannot locate the parcel, please first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

A carrier’s “Delivered” status does not automatically prevent us from reviewing a delivery concern. If the package still cannot be located, please contact us with your order number so the circumstances can be reviewed.

Please contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from the product description.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and issue.
• A photograph of the exterior packaging and shipping label.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate solution, including replacement, reshipment, refund, or return support where applicable.

porvelliss™ primarily serves customers in the United States. Where international delivery is available, applicable shipping options will be displayed during checkout.

International destinations may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states these costs are included, charges imposed by government authorities, customs agencies, carriers, or brokers are generally the recipient’s responsibility.