Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact customer support before the 30-calendar-day period expires.

Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email: service@porvelliss.com

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for damaged, incomplete, or incorrect orders.

Customer support will review your request and provide the appropriate instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with original parts, accessories, and included materials.
• Returned in original protective packaging where reasonably possible.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, and undamaged.

For golf accessories and lifestyle products, please handle surfaces, finishes, materials, and functional components carefully during inspection to ensure the item remains in returnable condition.

porvelliss™ offers premium golf accessories, course essentials, and lifestyle products. Depending on the product, minor variations may occur in finish, texture, color tone, surface details, dimensions, or material characteristics.
If you decide that you do not prefer the color, finish, style, or overall appearance of the product received, you may request a return within the applicable 30-day period. Unless there is a confirmed product or fulfillment issue attributable to us, this will be treated as a preference-based return.

Do not automatically send merchandise to our registered business address.

After your request has been reviewed and approved, customer support will provide the appropriate return location and return instructions.

Unauthorized returns or parcels sent to an incorrect destination may be delayed, rejected, lost, or ineligible for processing.

Certain products may not qualify for preference-based returns because of product condition, personalization, safety, or other legitimate considerations. These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as final sale or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product issue.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible unless clearly identified as final sale or non-returnable before purchase.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within: 7 calendar days after delivery.

Please include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate solution, including replacement, reshipment, refund, or return support at no additional cost for an error attributable to us.

Preference-based returns: If a return results from a change of mind, personal preference, style preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

porvelliss™ cannot guarantee receipt of a return package that is shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within: 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.

Exchanges depend on current inventory and product availability.

Minor differences in finish, tone, texture, or material characteristics may occur between individual products and are not considered defects.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.